Nguyễn Nhật Khôi

IT Supervisor – Ramana Saigon Hotel

08/2022 – Present

Oversee and manage overall IT operations across hotel properties. Supervise system stability, user support, data security, and infrastructure performance. Coordinate with management on system upgrades, asset control, and implementation of new technologies to enhance operational efficiency.

Responsibilities:

• Provide technical support for SMILE Hotel Management Software and ensure smooth system operation.
• Oversee all IT activities, ensuring that systems remain online and stable 24/7.
• Plan, maintain, and continuously improve the company’s IT systems and infrastructure.
• Advise and propose IT strategies, system upgrades, and equipment distribution plans to the Board of Management to enhance efficiency.
• Research and evaluate new technologies for potential application within the organization’s IT environment.
• Monitor data backup processes and ensure all maintenance software systems function properly.
• Manage user permissions and access control across all systems.
• Monitor and maintain the company’s website servers and email systems for all hospitality properties.
• Administer, maintain, and develop the company’s Document Management System (DMS).
• Oversee IT fixed asset management at all hotel properties.
• Manage and maintain corporate email accounts, ensuring security and reliability.
• Support users and coordinate the resolution of hardware, software, and network incidents.
• Ensure data backup procedures are in place and securely stored off-site for recovery purposes.
• Install, configure, and deploy IT equipment for employees as required.
• Plan, propose, and supervise upgrades and maintenance of IT devices such as:
• Time attendance and door access systems.
• Computers, printers, and projectors.
• Meeting room equipment and internal phones.
• Scanners and photocopiers.
• Ensure that Wi-Fi, network systems, CCTV, and telecommunication systems operate efficiently and without interruption.
• Repair and maintain network terminal equipment as needed.
• Develop hotel websites and create QR codes for guestroom information access.
• Perform daily user data backups and ensure data integrity.
• Develop and implement IT policies, management budgets and strategic plans in line with company objectives.

IT Officer – Sherwood Residence

11/2021 – 08/2022

Responsible for providing daily IT support for hotel operations, including hardware, software, network, and application systems. Ensure smooth performance of Opera software, POS, CCTV, and network systems while assisting staff and guests with technical issues.

Responsibilities:

• Manage and maintain email accounts across the organization.
• Provide technical support for Opera Hotel Management Software.
• Control and maintain the POS (Point of Sales) systems across all properties.
• Oversee the CCTV system, car parking system, and access control systems for all properties.
• Assist both customers and employees with IT-related issues in a timely and professional manner.
• Develop training materials and conduct on-the-job and off-the-job IT training sessions for colleagues.
• Supervise on-site technicians and contractors, ensuring quality and compliance with standards.
• Inspect and verify IT-related aspects of construction projects before handover.
• Monitor and maintain the data center, ensuring uptime and performance stability.
• Oversee and manage the file server and ensure data integrity and access security.
• Supervise and maintain network infrastructure, including routers, switches, and cabling systems.
• Provide hardware and software support for assigned branches and restaurants (e.g., Kissho, Duc Bao, Amigo).
• Report daily technical issues and incidents to the IT Director.
• Collaborate with the M&E team to manage and integrate access control systems for elevators and doors.
• Manage and track technical support requests through ticket management system.
• Coordinate with the Group's global IT department, vendors and service providers for software updates.
• Ensure compliance with personal data protection laws and company policies.

IT Support – Ramana Saigon Hotel

04/2018 – 09/2021

Responsible for providing day-to-day technical support to ensure smooth hotel operations. This role involves maintaining computer systems, networks, and hotel software (SMILE), assisting staff and guests with IT issues, and ensuring all systems—including Wi-Fi, CCTV, and hardware—operate efficiently and reliably.

Responsibilities:

• Provide technical support for SMILE Hotel Management Software, including troubleshooting and user assistance
• Install, configure, and maintain computer hardware, operating systems, and software applications.
• Monitor and maintain computer systems, servers, and network infrastructure to ensure optimal performance.
• Communicate effectively with staff and clients, both in person and over the phone, to resolve technical issues or assist with system setup.
• Diagnose and resolve hardware, software, and network problems in a timely manner.
• Maintain documentation, prepare reports, and follow established IT procedures.
• Support the deployment of new applications and technology rollouts.
• Create and manage user accounts, profiles, and password resets in accordance with company policy.
• Respond to IT support requests within agreed service levels and timelines.
• Perform daily system and network checklists and report any irregularities or issues.
• Install and maintain CCTV systems to ensure security and compliance.
• Provide Wi-Fi support for guests and assist other departments with IT-related needs.
• Perform other IT-related tasks as assigned by management.

Achievements :

Outstanding Employee 2019